About Us

                                   

   

TheSilverPeople.com is the silver restoration web site of CIS Ltd. and CIS Jewelers located at 173A Sears Ave., Louisville, KY 40207. CIS Ltd. and CIS Jewelers has been doing business since 1984. At CIS Ltd we are proud to boast that we one of a very few jewelry companies to have on staff a master silversmith as well as goldsmiths. At CIS Jewelers we do all our work in house and is completed to the highest of standards. Whether you visit Jewelers Touch of Class, JTOC.com, thesilverpeople.com online or stop by CIS Jewelers in Louisville, it is our goal to provide you the best customer service possible. Have a question please call CIS Ltd at 502-896-0600. CIS Ltd. is a member of the Better Business Bureau with an A+ rating.

To ensure you'll feel secure when placing orders online, we use VeriSign and CardService, the Internet leaders in security transactions, on every order processed. We will continue to strive to make our Site your first choice for the complete quality silver restoration online! We are PCI compliant.

Whether you are purchasing today or just browsing for information about us in our silver services, we appreciate your patronage and the time you have spent with us. Before you leave our site please remember to bookmark us, as we will often add new products and specials to our online catalog.

Terms & Conditions of Sale & Return Policies
Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. CIS Ltd, CIS Jewelers and/or Jewelers Touch of Class  cannot be responsible for damage caused by the freight carrier.
Manufactures Defects:
If a product appears to have a manufactures defect, call CIS Ltd (502) 896-0600 for instructions and information. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.
Return Merchandise Policy:
Permission for any return merchandise must be secured from our return department. For questions and information about returning merchandise please e-mail sales@jtoc.com to submit a request to our Return Department. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records and information for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 10 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.